The 10 Best CRM Tools

One of the most useful features of JivoChat is the ability to integrate it into your business’s CRM. More information about integration can be found in the “Prices” section on our homepage, where you can also get acquainted with all the other features of our chat. If you are still trying to decide which CRM to use for your business, we have compiled a list of the top 10 options available on the market. This will make it easier to find a trusted tool that can be integrated into the work of various departments, including the online customer support provided by JivoChat.


It is one of the world’s leading CRM systems. Although it is often associated with large corporations, it also offers payment plans for small companies. The system is based in the cloud, which means that it can be accessed and used from any computer, and you do not need to carry your computer with you. This is also one of the disadvantages of Salesfoce, since the use of the cloud is not recommended for enterprises requiring a high degree of confidentiality, for example, for companies in the financial sector.

On the other hand, this system offers one of the best customer service in the world. Among the tools that Salesforce offers its customers are contact administration, lead generation, opportunity management (with features that make it easy to create and generate offers), reports, internal communication functions, access via mobile devices, etc.


HighRise is a CRM focused on contact administration and strives to provide its customers with full access to contact and customer information on one screen. One of its main advantages is its low cost. It is only four dollars per month per user and is free for two users. In addition to displaying contact information, HighRise has tools to help negotiate and sell. Setting up the program is very simple: you can import contacts from email. An ideal option for those who want to get rid of an outdated but reliable Excel spreadsheet.


Insightly — another tool aimed at small companies. Like HighRise, it is free for two users. The most basic tariff plan is $15 per user or $12 per annual payment. Ultimately, this is very small, since this CRM tool offers a wider range of features than many others.

In addition to managing contacts and helping with negotiations, Insightly has an application for mobile devices and for various types of reports, not only on sales. One of the main advantages of Insightly is social integration: the program uses emails from your database to search for social media profiles. You can integrate it with JivoChat, as well as with other applications such as Evernote, email, or Google apps such as Docs, Sheets, and Drive.

Hubspot CRM

Hubspot is well known for its digital marketing tools, but it also offers a complete free CRM service that your business can use. You can use the CRM tool in combination with their marketing software. Hubstop CRM allows you to enter the name or e-mail of a contact, after which information about him is automatically searched. In addition, you can search for information about a particular company by its domain name and even by emails that you exchanged with it, which can be saved and organized in CRM. In addition to the listed functions, CRM can be integrated with email and has applications for Android and i0S.


Like Salesforce, Oracle is one of the leading CRM systems in the world. Moreover, the company offers a wide range of system solutions in the field of administration. Another similarity between Oracle and Salesforce is their cloud platform, which has the same advantages and disadvantages.

However, its products are more focused on large or at least medium-sized companies. The cost of the most basic Sales Cloud plan, a sales-oriented CRM tool, is $65. per month per user. In return, it provides analytical sales reports, generates sales catalogs, and allows you to create and evaluate advertising campaigns.


One of the main features of Zoho is the ability to integrate with a wide range of customer service channels. You can integrate your phone, email, live online chat and social media platforms with it. It allows you to track site visitors, and also has analytical tools for email. Zoho is a CRM that allows users to analyze sales processes through various channels, and also provides tools for communicating with customers.

Moreover, Zoho is one of the best CRM systems for businesses that are just starting out. Despite the fact that the basic tariff plan costs $15. Up to 10 operators can use the free version per month per user, in addition, it has mobile applications.


Unlike Oracle and Salesforce, Odoo does not work in the cloud, but on your server. This software also does not have a specific focus, but is more general. This means that its functions are very broad: contacts, sales, accounting, project administration, etc.

Another advantage of Odoo is that it is built on the basis of open source. This means that you can create your own version of the CRM tool depending on your needs. While this is certainly an advantage, the personalization of this tool means that you will have to hire a designer. There is a free and paid version, which costs eight dollars per month per user.


SugarCRM is also known for its software and services designed for small and medium-sized companies. One of the greatest strengths of this program is customer support, but it also offers all the usual CRM features. This is one of the few tools that allows the client to choose where he will work — in the cloud or on his own servers. It has a free trial period, and its prices start at $40. per month per user on the most basic plan and $150. at the most advanced level.

Buddy CRM

This is another CRM tool with a more comprehensive approach. Buddy CRM offers tools that can be used not only by sales and marketing departments, but also by customer support, administration and logistics services. The service also has mobile applications and a free trial period of 30 days, however, both of its tariff plans are paid and cost 35 pounds per month per user. In addition, the service allows you to integrate it with email marketing tools such as MailChimp.


If you are looking for a simple solution, then OnePageCRM may be the right choice for you. This tool does exactly what it says on its packaging: it shows everything you need right on one page. In order for this to be possible, it divides your contacts according to the various tasks associated with them. If you click on a contact that is located in the side menu, all information about him will appear on the screen: his data, related tasks and notes. The order of priorities in the list is determined by how close the task completion date is to the current date. The cost of the service is $12 per month per user.

Which CRM tool do you like the most?

Do you already have a CRM tool, or are you just creating one? Don’t forget to familiarize yourself with the features that JivoChat offers and integrate them!

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